Inventory abuse is one of the major causes of revenue loss to any airline. In peak seasons lower RBDs practically close down due to high demand. In such situations agencies tend to make bookings on higher inventory and issue the tickets on lower RBD. In order to hold on to the inventory, there may be cases where agents make duplicate bookings as well. In cases of active bookings in higher class, passive bookings in lower class, tickets are issued based on passive bookings. Incorrect RBDs used for a fare type or inability to identify the correct designator for an interline agreement affects an airline's profitability. Zero Octa RBD audit process involves comparing the audit coupon with the PNR data and identifying any mismatches in booking class. RBD violations results in an adverse impact on market analysis, forecasting, and future decisions of the airline besides its inventory abuse. Zero Octa RBD can save up to 0.50% of an airlines agency sale.
RBD audit is distributed in two phases; automated phase for evaluating the reservation RBD versus the ticketed RBD and manual audit phase where the mismatches reported are validated for
The provisions in ticketed fare basis, for alternate RBD
Any ad hoc authorities/exceptions/waivers inserted in the PNR by respective airline sales/marketing offices
Any marketing exceptions/waivers as per marketing practices, pre-notified to Zero Octa
The process involves validating RBD violations after referencing the PNR data, including purged
PNRs and detailed history check to identify the source of violation.
Business Benefits and Zero Octa Advantage
Prevent loss of revenue for the inventory booked vs. revenue received
Accurate demand forecasting
Assist in accurate yield analysis
Prevent incorrect settlement based on MPA rather than SPAs wherever applicable
