Zero Octa Ltd. can look after the entire process, from initial application to status tracking.
And we’ve been doing just that for over 4 years – ours is the most comprehensive outsourced offering in the industry, and includes many unique benefits:
Refund applications are handled promptly with guaranteed turnaround times of seven business days for credit card transactions and 20 days for cash transactions
Applications for refunds are always acknowledged upon receipt.
Skilled auditors, fully conversant with fares and ticketing, assess all Refund Applications.
Tracking system provides current status at any time
A Help Desk makes progress accessible to agents, passengers, and airlines. All queries are answered upon receipt.
For applications registered in BSPlink, agents can track the progress through that system. Refund calculations are provided if requested.
Timely preparation and submission of refund authority to appropriate settlement systems.
Timely preparation and submission of refund values to the airlines for direct settlement with passengers.
